How do I dispute an item on eBay that is not as described?
Open a case If your item hasn’t arrived or isn’t as described, contact the seller by opening a case in the Resolution Center. Let the seller know how they can help resolve the problem.
Can I get a refund on eBay if item is not as described?
If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. To improve your help experience, please sign in to your account.
How long do you have to open an item not as described case on eBay?
Actions & time frames for “not as described” returns 30 calendar days after the estimated or actual delivery date or within the seller’s stated returns window, whichever is longer.
What happens if eBay item does not match description?
If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to return it, you can ask the seller if they’ll accept a return. To improve your help experience, please sign in to your account.
Can an eBay seller refuse a return?
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns. You have the option of entering your reason for declining the request, but it will not be visible to the buyer.
Do I have to pay return shipping if item is not as described?
If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).
What does not as described mean on eBay?
The eBay Money Back Guarantee is designed to cover items sent by post. It doesn’t include vehicles, property, businesses for sale, or digital goods and services. What counts as ‘item not as described’? This means you’ve received something clearly different from what the listing advertised.
Can you get a refund for not as described on eBay?
If you’ve opened a case for not as described and you escalate then ebay will tell you to return for refund. If you have asked for a partial refund then the seller needs to agree to that and issue it, ebay don’t deal in partial refunds.
What does it mean if item is not cleaned on eBay?
Not cleaned if it is dirty, or cleaned unless a stain escapes the seller’s notice, but cleaned. It wasn’t. The OP should state this as added information in the case file, quoting the link.
What to do if your eBay purchase is faulty?
If you can’t work it out with the seller after 8 days of asking, you can call eBay for extra help. Go to your Purchase History, click ‘Case details’ and then ask eBay to step in. 3. Sit back