How do I return my Uggs?

How do I return my Uggs?

If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging.

How long do UGG returns take?

Please allow 3 – 5 days for our teams to process your return item once it has reached our warehouse. Customers who purchased their UGG products through our website can bring their items to an UGG Concept or UGG Outlet Store to process an exchange or return.

Can you return Uggs to journeys?

We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded. Simply take your item(s), with original packaging and receipt, to your nearest store. We are happy to assist!

What is Uggs warranty?

UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser. All warranty claim items sent to UGG which are beyond one year from date of purchase will be evaluated on a case-by-case basis.

How do I contact Uggs?

Help

1. Live Chat. Chat online with a customer service representative now. Chat Now.
2. Call Us. 1-888-432-8530.

Should you size up in UGGs?

UGGs generally fit true to size. However, you want your new UGGs to be snug. Overtime the inner with begin to flatten and mould to your foot making them a little roomier, so your fresh UGGs need to be tight to the foot to account for this. The best way to check your size is to measure them!

Can you return to any journeys?

We allow all merchandise in new condition, with original packaging, to be returned for a full refund or exchange within 365 days of purchase. 1) Return to Store: For quick and easy returns or exchanges, take your item(s), with original packaging, to any Journeys store. Use the Store Locator to find a store near you!

How do I find my Ugg model number?

You can find the item/model number on your invoice. Example: If your invoice shows item 5825-CHE-06. enter 5825 for the item number. If you do not have your invoice, you can find the item/model number by locating the product page on our site and use the model number, located below the price.

Is there a return policy for UGG products?

If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you. You can return your product (s) to us by using the pre-paid shipping label located in the product (s) original packaging.

What happens if you don’t use UGG shipping label?

If you do not use the pre-paid shipping label, you will not be reimbursed for your shipping cost and UGG® is not responsible for packages lost in transit. Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping.

What to do if your UGG package is lost in transit?

We recommend using UPS, FedEx or USPS regular ground service. UGG® is not responsible for packages lost in transit. Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping. The new item may still be subject to duties, taxes and brokerage fees.

How long does it take to exchange a UGG?

Please note that UGG® can offer an exchange or credit but does not perform repairs. Items returned for defect evaluation will be processed in the order they are received. Evaluations can take 1 to 3 weeks from time of receipt. Exchange will be shipped via UPS Ground at no cost to the customer.