What are guest service agent responsibilities?
Guest service representatives duties’ include processing payments, leading the guests to their respective rooms, responding to the guests’ requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for …
What is a lounge agent?
VIP lounge agents can be found looking after their guests in dedicated airline lounges at the airport. The VIP lounge agent is responsible for providing the guest with the best possible service during their time in the lounge as well as providing a tailored service through the airport.
What is the function of lounge service?
A club lounge attendant works in the VIP lounge of a hotel, an exclusive, private area provided by the property, with access granted to elite guests only. It’s his job to provide excellent customer service, working to meet the needs of these special guests.
What do lounge attendants do?
Monitoring and recording of guests who enter and utilize the Executive Lounge. Assisting the guest at their tables and offering them drinks. Sale of drinks and food outside of the cocktail hours to maximize Hotel revenue. Taking good care of the guest and being sure to maintain the cleanliness of their table.
What is the difference between front desk agent and guest service agent?
The difference between a guest service agent and a front desk agent is that a guest service agent is the one whom caters to the guests needs! A front desk agent usually check in out the guests a guest service agent can be concierge a doorman a greeter .
What is a guest services representative?
The Guest Service Representative is responsible for orienting guests to the property, informing them of additional options and/or services, and anticipating the guest’s needs.
What does club attendant mean?
Club attendants work in VIP areas of hotels or other facilities receiving guests. They take care of clients’ requests, paying attention and catering to all their needs. They are essentially hired to make VIP guests feel special.
What is lounge attendant front of house?
The Lounge Attendant Front of House (FOH) is responsible for assisting in the Hamad International Airport (HIA) Lounge. You will organise the resources within the Lounge effectively and coordinate the necessary activities efficiently.
What do you mean by lounge service?
Lounges are places where passengers can enter under special cases. Passengers pay for the entrance or flight tickets can also include lounge service. Certain credit cards or boarding passes also allow you to enter the lounges. In overbooking cases, lounge service is provided to the passengers.
How much does a guest service agent make?
Guest Services Agent Salary
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What makes a good front desk agent?
Front desk agents are literally the front line to the guest. Hire a front desk agent without doing your due diligence, and one-star ratings are sure to follow. Front Desk Agents Need to be Caring and Empathetic. From the moment a front desk agent reports to work, they need to have both a caring and empathetic mindset.